I’ve always been impressed with Southwest’s legroom and the MAX 8 didn’t disappoint at 32-33 inches, according to SeatGuru. It was time to move on and as I settled in, I realized I was traveling not only on a brand new Boeing 737 MAX but a MAX 8, my first.
One of the great things about Southwest is the fact it empowers frontline personnel to make decisions that are meaningful to passengers, so it is hard to complain about that. It is the responsibility of our customer service agents to evaluate the needs for such assistance. Our policies have not recently changed.”
It said it had not, with a spokeswoman offering this response to my query: “There are certain conditions in which Southwest does offer pre-boarding courtesies. Much has been written lately about airlines changing their boarding policies so it was natural for me to ask the airline if it has changed its boarding policies. Surprisingly, the gate agent boarded a group that ultimately took up the first three or four rows of the aircraft. One person in the group had a medical need, according to the gate agent, and while we were sympathetic, boarding the entire group seemed a little excessive to the guy behind me who noted that it kept the best customers (and source of high-value ancillary revenue) at bay. The trip began a little rocky as we A-Listers in A1-15 were kept waiting to board long past the boarding time.
You see, I prefer to give experiences instead of things but this trip was more a gift to myself rather than a family Christmas present because I love traveling with my daughters, Alexis and Brooks. My adult daughters and I were headed for Monterey, California to tick off a bucket list item to take in the Monterey Bay Aquarium, kayak with seals, sea lions and sea otters and enjoy the beautiful and iconic coastal views on the way to Big Sur. But there were a few entertainment glitches. A new aircraft smell, a cross-country journey allowing me plenty of time to work, excellent legroom and a new inflight entertainment app provided a good trip between Orlando and San Jose aboard Southwest Airlines.
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